Privacy policy
Last updated: September 2026
Station touristique Val St-Côme inc. (“Val Saint-Côme,” “VSC,” “we,” “us” or “our”) is committed to protecting the personal information of its customers, visitors, passholders and users of its services.
This Privacy Policy explains what personal information we may collect, why we collect it, how it is used, disclosed, retained and protected, and the rights available to you regarding your personal information.
It applies in particular to our website, transactional platforms, mobile application and personal information collected in connection with our activities and services.
Person responsible for the protection of personal information
Responsibility for the protection of personal information is assigned to:
Human Resources Department
Person Responsible for the Protection of Personal Information
Station touristique Val Saint-Côme
Email: info@skivsc.com
Questions, requests for access or correction, concerns or complaints regarding personal information may be submitted to this address.
Personal information we may collect
Depending on your use of our services, we may collect information including:
- your name and contact information;
- your date of birth or age group when required to provide a service;
- information associated with your customer profile;
- information relating to purchases, reservations, passes, tickets, lessons, rentals, events, accommodations or other services;
- information required to process a transaction or payment;
- certain information about participants or family members associated with a reservation or account;
- communication preferences and consents;
- communications you send to us;
- technical and browsing information, including IP address, device or browser type, pages visited and cookies;
- information voluntarily provided through forms, surveys, inquiries or employment applications, where applicable.
We limit the collection of personal information to information reasonably necessary for the purposes for which it is collected.
How we collect information
Information may be collected directly from you when you create an account, make a purchase or reservation, complete a form, register for an activity, communicate with us or use our services.
Certain information may also be collected automatically through technologies used on our website, mobile application or digital platforms.
In some circumstances, information may be provided by another person, for example when a parent registers a child or one person makes a reservation for several participants.
How we use personal information
We may use personal information to:
- create and manage customer accounts;
- process purchases, payments, reservations and registrations;
- manage tickets, passes and access rights;
- provide requested services;
- provide customer service;
- communicate transactional or operational information;
- protect our customers, facilities, systems and transactions;
- improve our services and customer experience;
- produce statistics and analyze the use of our services;
- send promotional communications where permitted and appropriate consent has been obtained;
- comply with legal, regulatory, tax, accounting and contractual obligations.
Cookies and similar technologies
Our website and digital services may use cookies and similar technologies.
Some cookies are necessary for the operation of our website and transactional services. Others may be used to measure website usage, produce statistics, improve the user experience or support our communication and marketing activities.
Where required, consent will be requested before technologies used for identification, location tracking or profiling are activated.
Users may also manage certain cookies through their browser settings or the consent tools provided on our website.
Service providers and third parties
We may disclose personal information to service providers when necessary to deliver our services or conduct our operations.
These providers may include companies providing ticketing and reservation services, customer account management, payment processing, technology hosting, mobile applications, email communications, Web analytics, IT support, accommodation services and other services required to complete a transaction or reservation.
Providers receive only the information necessary to perform their services and are subject to applicable privacy and confidentiality requirements.
We may also disclose information where permitted or required by law.
Information processed outside Québec
Some of our technology providers may process or store personal information on systems located outside Québec.
Where personal information is transferred or entrusted to a service provider outside Québec, we apply the measures required under applicable privacy legislation to assess and appropriately protect that information.
Children and minors
Certain Val Saint-Côme services are intended for children and families.
Where consent is required regarding the personal information of a child under 14 years of age, consent must be provided by a parent or person having parental authority, except where otherwise permitted by law.
Retention and destruction
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, tax, accounting and contractual obligations.
When personal information is no longer required, it is securely destroyed or anonymized where permitted by law.
Security
We maintain reasonable administrative, technological and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use or disclosure.
Access to personal information is limited to employees, representatives and providers who require access to perform their duties or provide the required services.
No electronic transmission or storage method can provide an absolute guarantee of security.
Your rights
Subject to applicable legal restrictions and exceptions, you may request:
- access to the personal information we hold about you;
- correction of inaccurate, incomplete or ambiguous information;
- information regarding how your personal information is used or disclosed;
- withdrawal of consent for certain uses or disclosures where permitted by law;
- the exercise of any other rights provided under applicable privacy legislation.
We may require reasonable verification of your identity before processing a request.
Questions and complaints
For questions, requests or complaints regarding this Policy or our handling of personal information, please contact:
Human Resources Department
Person Responsible for the Protection of Personal Information
Station touristique Val Saint-Côme
Email: info@skivsc.com
We will review your request and respond in accordance with applicable requirements.
Changes to this Policy
We may update this Privacy Policy to reflect changes to our practices, services, technologies or legal requirements.
The current version will be posted on our website with the date of the latest update. Material changes will be brought to the attention of affected individuals where required.